A colorful and durable bag for whatever you’d like, perhaps makeup, hair ties, or some day snacks, you’ll want to make sure this is in your go-to bag for added organization.
What are your store front hours of operation?
Monday thru Saturday: 10am-5pm
Sunday: Closed
When will my package ship?
We typically ship out your order within 24 hours after it has been placed. This time frame excluded weekends and holidays. Orders placed on weekends and holidays will be shipped out the next business day.
Do you accept cancellations?
We do! But only if your order has not been prepared for shipment or has already been shipped. Contact us at (309) 333-9660 for cancellations.
Do you offer exchanges and/or refunds?
We do. Please visit our Refund/Exchange Policy link for more information. You can find this at the bottom of our website page.
Thank you so much for your order! Orders placed Monday through Friday are shipped within 24 hours. Any orders placed on weekends or holidays are shipped the next business day.
Standard shipping is $5.00 or FREE for purchases over $50.00 with the exception of shoes. Shoes are a standard delivery fee of $5.00 per pair. Packages typically takes 2-5 business days for delivery varying on location and package size.
Priority shipping typically takes 2-3 days for delivery.
Three Keys Collection is not responsible for lost or stolen packages. Please contact your local post office with questions regarding shipment package.
Currently we do not ship outside the continental United States.
We accept refunds or exchanges.
Return: If you are not 100% satisfied with your purchase, we will accept returns for a refund within 14 days of the date of your order. To be eligible, your item must meet the following criteria:
Unused. Item must not have been worn or washed. Must not show signs of deodorant, makeup, or any other stainsIn the same condition that you received it with the original tags still attached
If item does not meet the above criteria, it will be sent back to you at your expense. We reserve the right to refuse a return based on the condition of these terms.
Customer is responsible for shipping expenses. Three Keys is not responsible for items lost during shipping. I recommend shipping with package tracking.
Once we receive the item, and it has been approved, a full refund, less any shipping expense, will be issued to the original payment source. Please allow 7-10 business days for refund to be processed.
Please mail returns to: Three Keys Collection
1285 Mulholland St
PO Box 364
Nauvoo, IL 62354
Exchange: If you love what you received but just didn't quite fit like you expected, we will exchange your item for another size or color of that same item if still available. Item must meet the following criteria:
Unused. Item must not have been worn or washed.Must not show signs of deodorant, makeup, or any other stainsIn the same condition that you received it with the original tags still attached.
The packing slip must be included with the correct size or color you would like to exchange. Once we receive the item, we will ship out the exchange within 24 hours. If this item is no longer available, you will be contacted and refunded for the item. Allow 7-10 business days for a refund to be processed.
If item does not meet the above criteria, it will be sent back to you at your expense. We reserve the right to refuse an exchange based on the condition of these terms.
Customer is responsible for all shipping expenses. Three Keys is not responsible for items lost during shipping. I recommend shipping with package tracking.
Please mail exchanges to: Three Keys Collection
1285 Mulholland St
PO Box 364
Nauvoo, IL 62354
Damaged: If an item is damaged on receipt, please let us know within 5 days. Items cannot be washed or worn when claimed as damaged and must have the original tag. After 5 days, Three Keys Collection can no longer be held responsible.
You must contact us before returning a damaged item. Please email me at jean@threekeyscollection.com to authorize a return. A picture of damaged item must be included in the email. Once confirmed for return, I will send a return label by email at my expense.
If an item is returned and does not meet the above criteria, it will be returned to you at your expense.
*Please note that colors may vary slightly due to monitor settings. Please note that pattern/pattern placement may also vary slightly.*
All Clearance items are final sale. Clearance items are NOT eligible for returns or exchanges.
If you have any questions, please email jean@threekeyscollection.com. Thank you.
